Use your emergency department wisely

February 24, 2016

DUNCAN –The Emergency Department (ED) at Cowichan District Hospital is currently seeing more patients due to a temporary and unforeseen building closure at Valley Medical Clinic.

FEB 26, 2015 UPDATE: Valley Medical Clinic has relocated to an interim clinic space as of February 25. The temporary clinic is located at 256 Evans Street in Duncan and regular phone lines are in place. They will be contacting patients with scheduled appointments to advise them of the interim location.

To ensure that your ED care team is able to assist patients in need of urgent medical attention, we ask that residents requiring non-urgent medical care, or prescription refills, please contact one of the following walk-in clinics nearby:

Beverly Medical Clinic
201-2763 Beverly Street
Duncan, BC
Tel: 250-597-3390
Monday – Friday: 9 am – 6 pm
Saturday – Sunday: 10 am – 1 pm

Cowichan Way Clinic
291 Cowichan Way
Duncan, BC
Tel: 778-422-3999
Monday – Friday: 9 am – 5 pm
Saturdays:  9 am – 4 pm

Valleyview Medical Clinic
27-1400 Cowichan Bay Rd
Cobble Hill, BC
Tel: 250-743-9395
Monday - Friday: 9 am – 6 pm
Saturday: 9 am – 3 pm
Sunday: 10 am – 3pm

These walk-in clinics are operated independently of Island Health. Please note that hours are subject to physician availability and patient volume. Clinics may stop accepting patients prior to the listed closing time.

If you feel you do require urgent medical attention, do not hesitate to go to the ED, or call 911.

“Thank you for using our ED appropriately,” said Dr. David Robertson, Executive Medical Director, Island Health. “By doing so, you are helping our dedicated emergency staff provide high-quality emergency care as quickly as possible to all emergency patients.”

In all regional hospitals, emergency services are available 24-hours-a-day. The triage system gives priority to emergencies and urgent care requirements. This may result in some delay for people who do not need urgent care. Nurses try to provide patients with estimated wait times, but these can change at a moment’s notice.

While emergencies are unavoidable, there are some things you can do to avoid unnecessary visits to the hospital:

  • If you need non-urgent care, first contact your family doctor or the doctor-on-call.
  • See your doctor before the weekend or holidays, if necessary, to avoid long wait times in the ED.
  • Familiarize yourself with the locations and opening hours of your local walk-in clinics.
  • Note the weekend and holiday hours of your local pharmacy/drug store, and ensure your prescriptions are up-to-date.
  • Make sure you have basic pharmaceuticals on hand to control children’s fever and pain.
  • Take some basic safety precautions: Buckle up, don’t drink and drive and wear appropriate safety gear for sports and recreation activities.

If you’re unsure about your need to go to the ED, you can call HealthLink BC at 811 to speak to a nurse, 24-hours-a-day.

If however you feel that you do require urgent medical attention do not hesitate to come to the Emergency Department or call 911.

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Media inquiries:
Kellie Hudson
Media Relations Manager