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Vision, Mission and Values

Established by the Vancouver Island Health Authority (VIHA) Board of Directors, the following vision, mission and values statements guide our delivery of care and service.

Vision

Healthy People, Healthy Island Communities, Seamless Service

Mission

Serving and involving the people of the islands to maintain and improve health.

Values

As health care professionals and service providers we are committed to:

Care, Compassion and Respect
Of fundamental importance to us as health care professionals/service providers is care, compassion, and respect for the well-being and dignity of all those we serve and work with.
Quality and Excellence
Our highest priority is quality and the services we provide.  We continually strive for excellence and are committed to evidence based improvements.
Competence and Knowledge
We ensure we have the knowledge, skills and tools to respond to service needs and improve the health of the population, now and in the future.
Partnership and Collaboration
We recognize that delivery of health care services is complex and relies on the connection and collaboration of many.  We work in partnership and share responsibility with our colleagues, clients, communities, and municipal and government organizations to integrate services and improve population health.
Integrity, Accountability and Ethics
We fulfill our duties and obligations and honour our commitments to each other and every person we serve.  We communicate with openness and honesty.  We hold ourselves to the highest ethical standard in our work and take responsibility for the consequences of our actions.
Creativity and Innovation
We fill needs creatively and seek new ways of looking at old problems.  We support advancements in health by seeking, facilitating and promoting learning, research and education.
Pride and Recognition
We value everyone's contribution and commitment to excellence.  We demonstrate pride in self and in our organization.
Diversity
We fashion programs to recognize and accommodate the unique needs of diverse populations.
Client Focus and Integration
We strive for a seamless system, readily navigated by our clients.
Sustainability
We must be wise in balancing the services we provide with the resources available in order to ensure a sustainable system.  We invest in what is effective in meeting needs, and we ensure that services are managed with efficiency.