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Contact Human Resources

HR Access Helpline

Not sure who to contact? We are here for you!

Do you have a Human Resources, Payroll, Automated Shift Callout (ASC), Timekeeping or general employment question? Customer Service Representatives are available to answer your questions or refer you to the right individual to assist you.

Office Hours:  Monday to Friday - 8:00 am to 4:00 pm

  • Telephone: 250-519-7717
  • Toll-free:    1-888-296-3963
  • Internal: 5-digit dialing: 28411

Sample of topics HR Access Helpline can help with:

  • Address changes and other forms
  • Automated Shift Callout (ASC)
  • Benefits 
  • Course Registration/ Learning & Development Opportunities
  • ePay
  • Jobs/ VI-Hire/ How to Apply
  • Payroll/ Pay Query
  • Record of Employment (ROE) for Employment Insurance
  • Retirement and Pension
  • Scheduling Query
  • T4's
  • Timekeeping
  • Verification of Employment letters

Looking for Job Postings?

Visit the VI-Hire Website to access both the public and internal job postings.  

Employees need to log into VI-Hire using their Island Health email account to view internal job opportunities. Please read the Check Your Island Health Email page for instructions. 

Employee Access Only

Employee Self Service (ESS)

Visit the ESS page where you can access your employee information including ePay, your schedule and vacation entitlement.

To Log a Pay Query

To log a new Pay Query please complete the Pay Query Form

Staff Scheduling Questions

Visit the Staff Scheduling website for more information or contact your Staff Scheduling Office.

New Password for Employee Email Account

To get a new password for your Island Health email contact the IMIT Service Desk at: