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Island Health
1952 Bay Street
Victoria, British Columbia
V8R 1J8

Phone: 250.370.8699  Toll-free: 1-877-370-8699  Email: info@viha.ca 

 

Frequently asked questions

How do I make a complaint about my care?

If you have a complaint about your care, please contact our Patient Care Quality Office. You can find more details on our Making a Complaint page.

How do I apply for a job?

Please visit our Careers section to apply for jobs and learn about careers in health. We also encourage you to join our team as a volunteer.

Can I get a copy of my health record?

Yes. Under the Freedom of Information and Protection of Privacy Act, you must make a request in writing. For details and instructions, please visit our Access to Information and Records page.

My loved one needs more care at home or may even need to move into a facility. What do I do?

Contact our Home and Community Care program to learn about options available to you.

Can I visit my loved one in hospital?

We welcome visitors and do not impose limited visiting hours at our hospitals. Please check our guidelines for more details. Another great way to say "get well soon" is to send Well Wishes.

Where do I get my baby or child immunized?

Please contact your local Public Health Unit to make an appointment and to learn more about vaccines.

Where do I view restaurant inspections and make a complaint?

You can view inspections online and contact Health Protection & Environmental Services if you have any concerns about food handling.

How do I get a food permit?

Please visit our food safety page for application forms.

Is my local drinking water safe?

Island Health works with local water suppliers to ensure water meets high safety standards. Please visit our drinking water page to learn more.

How do I make a donation?

Please contact your local foundation to donate or help with fundraising. Thank you for your decision to support quality, local care.