This information tells you how to access Community Health Services. It also includes important information about making decisions about your care.

Where do I start?

You start by contacting an Island Health Community Access Centre or Intake office near you.

We also accept referrals from another person on your behalf such as a:

  • Doctor
  • Nurse
  • Pharmacist
  • Social worker
  • Family member
  • Friend
  • Legal guardian

We will ask some questions to find out what you need and whether you are eligible for our services.

Read more about the process by clicking on the links below:

What if I am in hospital?

Sometimes a stay in the hospital cannot be avoided. If this happens, your goal should be to go home as soon as your health care team assures you that it is safe to do so. Talk to your health care team about your wishes and concerns.

community access liaison case manager will work with you and your loved ones to create a care plan for your specific needs. 

  • Home is the best place to live safely and comfortably and enjoy the best quality of life.
  • At home you are better able to stay active, mobile, independent and connected to family and friends.
  • It's also the best place to make a life-changing decisions such as whether to move into assisted living or residential care. These are decisions you want to make during a period of wellness, not in hospital during a health crisis.