We welcome your feedback and respond to complaints as part of our commitment to provide the highest quality of care.

If you have a complaint regarding your care in Assisted Living services please speak with the health care provider or manager first.  Please click here for more information about the complaints process. 

Assisted Living Registrar

The Office of the Assisted Living Registrar for British Columbia  investigates complaints about the health and safety of Assisted Living residences.  If you have any concerns about the safety and security of an Assisted Living residence, or the health and safety of a person who lives there, you should first talk with a staff member.  If the concern is not resolved, you can make a complaint to the Assisted Living Registrar.  More information is available from the Office of the Assisted Living Registrar at 1-866-714-3378.