Comox Valley Seniors Village and Casa Loma

Location:  Courtenay
Operator:  Retirement Concepts
Address:    4640 Headquarters Road, Courtenay, BC  V8N 7J3
Phone:       250-897-1033 ext 4

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Access to subsidized assisted living units is through a Home Health Assessment For more information on subsidized units, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized units.  For information on market units, please refer to the Seniors Housing Directory of BC.


Publicly Subsidized Units: 

  • Comox Valley Seniors Village: 60
  • Casa Loma: 35

Private-Pay Units: 0

Building Description

The ‘housing on the hill’ offers mountain views and a park-like setting. Campus owned by Retirement Concepts Inc. Multi-level storey buildings. Apartment-style suites. Located in semi-rural setting on the outskirts of Courtenay.

Campus of Care: Two assisted living buildings: Comox Valley Senior's Village and Casa Loma. Comox Valley complex care facility.

Building Amenities

Studio and one-bedroom units. Lounge(s), dining room(s), personal laundry area, library, craft area, beauty parlour, guest suite, tuck shop, wellness room, billiard room, activity rooms and facility bus.

  • Comox Valley Seniors Village:
    • Tasteful siding exterior with the latest in engineered rain screen building technology
    • Secured monitored entry
    • Central elevators
    • Secure underground resident parking
    • Laundry facilities on each floor
    • Bistro Bar for morning and afternoon tea and coffee
    • Sunny patio and walkways through beautifully landscaped gardens
    • Library with internet access
    • Entertainment and activity rooms
    • Hairdressing salon and Health and Wellness amenities
  • Casa Loma:
    • Secured monitored entrance
    • Central elevator
    • Reserved resident parking
    • Laundry facilities in each suite
    • Bistro area for morning and afternoon tea and coffee
    • Sunny walkways through beautifully landscaped gardens
    • Entertainment and activity rooms
    • Hairdressing salon

Neighbourhood /Community Amenities

We’re located in beautiful surroundings with stunning views of the Comox Glacier and mountains. Stroll though our beautifully landscaped gardens; take a walk in nearby parks or along country lanes. Imagine hopping on a bus at our doorstep, to venture to downtown Courtenay or Comox, just minutes away. The intimate boutique stores on 5th street in Courtenay are renowned for offering superb customer service as are the excellent restaurants. You’ll always return home to a warm welcome at Comox Valley Seniors Village.

Language, Culture or Religious Affiliation

Everyone welcome. Various religious denominations have scheduled services on site.

Philosophy of Care

Our philosophy of care is tenant focused. We are fortunate to have on our team, wonderful people who are compassionate, caring and highly professional. Everyone has a role, and ultimately their only goal is looking after our tenants, ensuring their safety and independence, and making sure that they and their families feel confident in us.

Accreditation Status

Accredited 2014-2018.

Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca/.

Type of Accommodation

  • Comox Valley Seniors Village:
    • Bright and spacious one and two-bedroom suites
    • Many suites offer balconies
    • Quality custom designed finishing throughout
    • Kitchenette with compact fridge and sink
    • Emergency response system
    • Wheelchair friendly bathroom with walk in shower and safety bars
    • Cable, heating, lighting and water included
    • Fire sprinkler system and smoke detectors
    • Roughed in air conditioning
  • Casa Loma:
    • Bright and spacious studio and one-bedroom suites
    • Many suites offer balconies
    • Quality custom designed finishing throughout
    • Kitchenette with compact fridge and sink
    • Emergency response system
    • Wheelchair-friendly bathroom with walk in shower and safety bars
    • Heating, lighting and water included
    • Activities
    • Shared shuttle with Comox Valley Seniors Village


Residents pay 70% of their after-tax income which covers: 1) monthly rental accommodation; 2) hospitality services: two meals and two snacks daily, weekly housekeeping, laundry, etc.; 3) personal care; and 4) on-site emergency response system.  Residents on income assistance pay a flat rate.   Items not included as a part of the monthly fee include: telephone, cable, hydro, personal laundry, household and toiletry supplies, medications, personal care products and insurance.

Special Recreational Opportunities

Regular in-house activity program, see operator for more details.


Power wheelchairs can be accomodated in Comox Valley Seniors Village.

Motorized Scooter Policy

Motorized scooter parking garage with assigned stalls.

Pet Policy

There are pet specific suites on the main floor (CVSV).

Smoking Policy


Safety/Security Features

  • 24-hour security system
  • Reserved parking
  • Emergency response system
  • Fire sprinkler system and smoke detectors

Facility-Specific Restrictions

  • Tenants must be 55+ years of age with exceptions considered individually
  • Tipping and personal gifts are not permitted to be given to staff. General "Thank You" gifts can be arranged via the General Manager
  • The facility does not store residents' valuables. If a resident has a valuable, papers or jewelery, we suggest that the family store them in a bank safety deposit box on behalf of the resident.

Any Other Amenities

  • Serve yourself bistro stocked every morning and afternoon with hot and cold beverages, fresh fruit, home-baked goods and snacks
  • In-suite washer and dryer
  • Wellness and exercise room, art room, theater, library, billiard and games room
  • Beautiful walking paths surrounded by gardens
  • In-building retail store
  • Limited liability insurance included in rent
  • Many suites have a balcony or patio

Visiting Information

Visitors to Comox Valley Seniors Village will be welcomed by our friendly reception staff. You are asked to sign in and wear a visitors badge during your visit. We do not have set visiting hours, but we ask guests to use reason when visiting, and the most appropriate hours are typically between 8:00 am and 9:00 pm. Your well trained and friendly pet is welcome to accompany you as many residents enjoy pets. Children will always light up the faces of our residents-young ones are always welcome. Feel free to ask one of our friendly and knowledgeable to staff questions during your visit if you need assistance.

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).