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Compliments and Complaints

We are dedicated to providing the highest quality of care. This includes receiving feedback and responding to complaints. If you have comments about the care you are receiving, on what we have done well and what we need to improve, please let us know.


Family and Resident Councils

A Family or Resident Council is a group of persons who either live in a residential care facility or are family/representatives of residents.  They work together with staff to maintain and enhance the quality of life of residents. They also provide a voice in decisions within the facility that affect them. For more information, please click here.


The Residents’ Bill of Rights

VIHA is committed to protecting the rights of the residents we care for.  The BC Residents’ Bill of Rights is a set of rights for adults who live in residential care facilities, and details their rights to care; health, safety and dignity; participation and freedom of expression; and transparency and accountability. 

The Residents’ Bill of Rights is publicly displayed inside all residential care facilities to remind residents, family members and facility license-holders of each person’s right to receive high quality care and live free from abuse and neglect.

If you are not satisfied with the care you receive, please speak to the facility manager so your complaint can be addressed. If you continue to be dissatisfied, please contact our Patient Care Quality Office.

 

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