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Comox Valley Seniors Village

Location:  Courtenay
Operator:  Courtenay Seniors Village LLP
Address:   4640 Headquarters Rd, Courtenay, BC  V9N 7J3
Phone:      250-331-1183

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Comox Valley Seniors Village 

Contact

Access to subsidized residential care is coordinated by Island Health staff. For more information on subsidized residential care, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized residential care. For information on private residential care, please refer to the Seniors Housing Directory of BC.

Capacity

Publicly Subsidized Units: 90
Private-Pay Units: 46

Building Description

Comox Valley Seniors Village has 136 residential care suites/beds. It is in a brand new facility that opened in the Spring of 2009 as part of this Retirement Concepts campus of care. The building is resort like in appeal and offers the best services to its residents. The residential care wing also offers private pay respite care for stays of 2 weeks or more upon availability.

To ensure intimate, home-like surroundings, each mini-community has 15 rooms and its own dining area. Rooms are tastefully decorated in soft colours with comfortable furnishings. Residents are encouraged to bring familiar belongings and decorations to create an atmosphere that is familiar to them and to their families.

Building Amenities

The building features many amenities and services including lounges, wellness centre, hair salon, media, library, recreation hall and outdoor courtyards.

Neighbourhood/Community Amenities

This Campus of Care, located in the beautiful Comox Valley, is located near downtown Courtenay as well as other shopping centres and services. Comox Valley Seniors Village, opened in spring of 2009 is a complete Campus of Care with 97 Independent/Assisted Living and 136 bed Residential Care facilities. The Campus of Care model allows residents to 'age in place', and this is an ideal situation for couples who are able to remain in the same facility as their care needs change.

Language, Culture or Religious Affiliation

Predominately English.

Accreditation

Accredited Facility 2014-2018.
Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca/

Philosophy of Care

“At Retirement Concepts it is our mission to improve the quality of life for seniors. We strive to fulfill our mission by providing seniors with elegant, comfortable surroundings and by giving them a choice of services and programs to suit their lifestyle. Throughout the delivery of our service, we have a strong customer service orientation and aim to offer superior value. At Retirement Concepts, we are equally committed to our customers and our staff. We provide a great work environment and treat each other with respect and dignity. We invest in the recruitment, training and retention of a quality workforce and invite active staff participation in decision-making. 

At Retirement Concepts we believe in contributing positively to our communities. We strive to work honestly and effectively with all constituents of our communities and embrace diversity as an essential component to the way we do business. We believe that only in serving others well, can we service ourselves well.”

Type of Accommodation

There are 4 shared units with shared washrooms and 132 private units with individual washrooms.

Cost

Residents pay up to 80% of their after tax income which covers the cost of food and accommodation.

Special Recreational Opportunities

Music, Crafts, Stretch n' Strength Activities, Outdoor Strolls, Garden Club, Movie Nights, Bingo, Happy Hour, Outings to Local Restaurants and Church Services in the Theatre.

Accessibility

Wheel chair accessible. 

Motorized Scooter Policy:

Outside use only. Electric wheel chair permitted inside.

Pet Policy

Pets are allowed to visit while on a leash.

Smoking Policy

Non-smoking facility

Safety/Security Features

  • There is a nurse call bell in every bathroom and beside every bed.
  • Safety handrails are provided throughout all of the corridors in the building.
  • Smoke detectors and a fire sprinkler system are provided throughout the building.
  • The fire alarm system is hooked directly to a fire monitoring station.
  • All doors exiting from the Special Care Unit are kept locked to prevent the residents leaving the building unattended.  In the case of a fire emergency, the doors are automatically unlocked by the fire system.
  • Security Cameras in the common areas.

Facility-Specific Restrictions

  • Tipping and personal gifts are NOT permitted to be given to staff. General “Thank You” gifts can be arranged via the General Manager
  • Comox Valley Seniors Village does not store resident’s valuables. If a resident has valuable papers or jewellery, we suggest that the family store them in a bank safety deposit box on behalf of the resident.

Any Other Amenities

A telephone is accessible for residents' use. Families are encouraged to celebrate special events with their family members here at the facility and we can make space available to you. Our activities supervisor or the dietary supervisor will be pleased to help you with your arrangements.

Visiting Information

Visitors to Comox Valley Seniors Village will be welcomed by our friendly reception staff. You are asked to sign in and wear a visitors badge during your visit. We do not have set visiting hours, but we ask guests to use reason when visiting, and the most appropriate hours are typically between 8:00 am and 9:00 pm. Your well trained and friendly pet is welcome to accompany you, many residents enjoy pets. Children will always light up the faces of our residents; young ones are always welcome. Feel free to ask one of our friendly and knowledgeable staff questions during your visit if you need assistance.

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).

Note:  Provincial policy requires all visitors to be informed: "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution.”