Chartwell Malaspina Gardens Care Residence

  Malaspina Gardens
Operator:  Chartwell Retirement Residences
Address:   388 Machleary Street, Nanaimo, V9R 2G9
Phone:      250-754-7711

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Malaspina Gardens Exterior View   Malaspina Gardens - garden


Access to subsidized residential care is coordinated by Island Health staff. For more information on subsidized residential care, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized residential care. For information on private residential care, please refer to the Seniors Housing Directory of BC.


Publicly Subsidized Units: 133
Private-Pay Units: 2

Building Description

Located in Nanaimo with a beautiful view of the harbour and Georgia Strait. Malaspina Gardens sits on spacious grounds above the city and has 135 suites within its two buildings. Visitor parking is available on the property.

Building Amenities

The building features many amenities including television lounges, dining rooms, an activity room with kitchen facilities, games area and hair salon. There are three wheelchair accessible garden patios for our residents’ outdoor enjoyment.

Neighbourhood /Community Amenities

Near downtown Nanaimo, close to shopping, Bowen Park Seniors Centre, Nanaimo Aquatic Centre, medical clinics, local churches, and bus routes.

Philosophy of Care

Resident–focused care that demonstrates our values of R.E.S.P.E.C.T.

Respect – We honour and celebrate seniors
Empathy – We believe compassion is contagious
Service Excellence – We believe in providing excellence in customer service
Performance – We believe in delivering and rewarding results
Education – We believe in life long learning
Commitment – We value commitment to the Chartwell family
Trust – We believe in keeping our promises and doing the right thing

Accreditation Status

Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca

Type of Accommodation

Main builing has 69 single occupancy suites with bedroom and two piece bathroom.

Franklyn Building has a combination of suites:

  • 34 single occupancy suites with bedroom and two piece bathroom
  • 16 double occupancy rooms with shared washroom facilities

Therapeutic bathing facilities are located on each unit.


Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation.

Special Recreational Opportunities

Therapeutic and recreational services include social gardening club, walking programs, strength & balance classes, bus outings to local areas of interest, bingo, games, arts & crafts, and baking. We liaise with our community partners to provide art therapy, music therapy, drama therapy, therapy dog visits, and musical entertainment.  Many denominations visit to provide religious services each month.


Wheelchair accessibility to all common areas and most individual suites. 

Motorized Scooter Policy

Scooters must be parked in the “link” throughway between buildings.

Pet Policy

Frankie is Malaspina's resident cat. Trained therapy dogs visit regularly. Family pet visits are welcome, but must adhere to facility policy for the safety of residents and staff.

Smoking Policy

There is a designated outdoor smoking area for resident use. All others are not permitted to smoke on the property.

Safety/Security Features

All exits and stairwells are secured with a key pad entry system. The fire alarm and sprinkler systems are monitored for the safety of all.

Visiting Information

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).

Note:  Provincial policy requires all visitors to be informed:  "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution."