Chartwell Malaspina Care Residence

Operator:  Chartwell Retirement Residences
Address:   100 Eleventh Street, Nanaimo, V9R 6R6
Phone:      250-754-7711

Click here to go to website
Malaspina Gardens Exterior View   Malaspina Gardens - garden


Access to subsidized residential care is coordinated by Island Health staff. For more information on subsidized residential care, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized residential care. For information on private residential care, please refer to the Seniors Housing Directory of BC.


Publicly Subsidized Units: 133
Private-Pay Units: 3

Building Description

Newly built, our 136 suite, two level home is situated on spacious grounds with a secure
landscaped courtyard, outside decks on the second level, and a covered entry for convenient
drop-off and pick up. Visitor parking is available on the property.

Building Amenities

The building features many amenities, including dining rooms, TV lounges, Activity Rooms, a
Multipurpose Room with kitchen facilities, quiet lounge spaces in each neighbourhood, and a
hair salon. All areas are wheelchair accessible with safety and security features throughout.
Outdoor spaces include a large, landscaped courtyard with greenhouse and covered seating. Two
smaller patios flank the front entry. Decks on the second level offer convenient outdoor space and
a greenhouse for those living on the second floor.

Neighbourhood /Community Amenities

Community amenities are just steps away at Southgate Mall with coffee shops and restaurants,
grocery store, pharmacies, bus service, doctor and dental clinics, and many other services..

Philosophy of Care

Resident–focused care that demonstrates our values of R.E.S.P.E.C.T.

Respect – We honour and celebrate seniors
Empathy – We believe compassion is contagious
Service Excellence – We believe in providing excellence in customer service
Performance – We believe in delivering and rewarding results
Education – We believe in life long learning
Commitment – We value commitment to the Chartwell family
Trust – We believe in keeping our promises and doing the right thing

Accreditation Status

In progress. Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca

Type of Accommodation

All suites are single occupancy with bedroom and three piece bath consisting of a sink, toilet and
shower. The bedroom is furnished with an electric bed, bedside table with locking drawer, and
tall wardrobe with two drawers at the base. All rooms have the capacity for a ceiling lift.


Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation.

Special Recreational Opportunities

Therapeutic and recreational services include social gardening club, walking programs, strength and balance classes, bus outings to local areas of interest, bingo, games, arts & crafts, and baking.
We liaise with our community partners to provide art therapy, horticultural therapy, therapy dog
visits, and musical entertainment. Many denominations visit to provide religious services and
spiritual guidance each month.


All common areas, inside and out, are wheelchair accessible, as are the individual suites.

Motorized Scooter Policy

Ability to accommodate motorized scooters will be assessed on request.

Pet Policy

Frankie is Malaspina's resident cat. Trained therapy dogs visit regularly. Family pet visits are welcome, but must adhere to facility policy for the safety of residents and staff.

Smoking Policy

Chartwell Malaspina is a non-smoking facility. Residents, staff, family and visitors are not
allowed to smoke anywhere on the property. Residents wishing to quit smoking will be supported
with cessation information.

Safety/Security Features

All exits and stairwells are secured with a keypad entry/exit system. The fire alarm and sprinkler
systems are monitored for the safety of all. The call alert system is available in resident
bedrooms, bathrooms, and common areas indoors and out.

Visiting Information

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).

Note:  Provincial policy requires all visitors to be informed:  "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution."