New Horizons

  Campbell River
Operator:  Park Place Seniors Living
Address:   850 14th Avenue, Campbell River, BC  V9W 4H4
Phone:      250-287-7166
Website:   http://www.newhorizonscare.com/index.html

New Horizons - exterior   New Horizons - interior


Access to subsidized residential care is coordinated by Island Health staff. For more information on subsidized residential care, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized residential care. For information on private residential care, please refer to the Seniors Housing Directory of BC.


Publicly Subsidized Units: 86
Private-Pay Units: 8

Building Description

Built in 2008, this three story, 67,000 square foot non-combustible building is located at 850 - 14th Avenue. New Horizons is nestled among a variety of seniors affordable and supportive housing and is close to Ironwood Place, the new 54 unit assisted living and adult day program complex. The addition of New Horizons Care has created a neighbourhood which functions as a community of care where seniors can age in place. Features include a bright, open design with social and activities areas, beautifully landscaped gardens, a hair salon, a Tuck Shop and consultation with a dental hygienist, Physiotherapy and Occupational Therapy.
As one of the 17 seniors’ residences owned and operated by Park Place Seniors Living throughout BC and Alberta, we practice the company's ‘resident-first’ care philosophy which promotes individualized care for each resident.

Building Amenities

The 94 beds of the facility are organized as follows:
20 beds for dementia clients such as those living with Alzheimer’s disease;
6 geriatric mental health clients in special care secure units;
60 Island Health funded beds are provided for general complex care clients; and
8 complex care beds are available for private pay clients.
The dementia special care unit has an open floor design which promotes the opportunity of residents to safely wander and mobilize in a social friendly environment. The second and third floors have 32 units each, with two double rooms to accommodate couples aging together. A unique aspect of the facility is its children’s daycare centre. Multigenerational social interaction is supported through story-time and interactive play. Large garden areas decorate the perimeter of the building while also serving as functional sources of fresh fruits, vegetables and herbs. These gathering places promote important social interaction and a source of life and growth. 

Neighbourhood/Community Amenities

New Horizons Community of Care is nestled in the heart of the community surrounded by residential and commercial neighbourhoods. Within walking distance to Discovery Mall, Campbell River Common and Maritime Shopping Centre. Interconnected to the city through excellent pedestrian walkways, bus service, handi-dart and the New Horizons Care bus. Adjacent to several seniors’ independent living apartments and Ironwood Place Assisted Living Facility.

Language, Culture or Religious Affiliation

English, multicultural, multi-denominational

Philosophy of Care

New Horizons Community of Care combines several philosophies of care to make it home. Some of these include the Eden Alternative which focuses on living and continued growth and Gentle Care Dementia. However, you will hear us say more often “We simply take care of Moms and Dads, Grandmas & Grandpas just like they were our own.” and “We don’t just admit a resident to our home, it’s a family package.” We take a person centred care approach – focusing on each individual and their needs and interests.
As a Park Place Seniors Living home, New Horizons also follows the company-wide Resident’s Day philosophy, in which incoming residents are asked how they wish to live in the home. The responses become an individualized schedule for that resident, which is implemented by the care team.
In 2011, Accreditation Canada cited Park Place’s Resident’s Day care philosophy as a leading practice in seniors’ care.

Accreditation Status 

New Horizons earned full Canadian National Accreditation 2014
New Horizons will be repeating its Accreditation Canada review in May 2018.

Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca.

Type of Accommodation

• 20 Bed Special Care Dementia Unit
• 60 Island Health Subsidized Complex Care Beds
• 6 Bed Tertiary Geriatric Mental Health Unit
• 8 Private Pay Complex Care Beds


Residents pay up to 80% of their after tax income which covers the cost of food and accommodation.

Special Recreational Opportunities

New Horizons facilitates a wide array of activities to meet everyone’s social and activity needs. A facility bus is available for special outings. Visiting animal companions and in-house entertainment add to the fun. There is an annual Harvest Festival, where we celebrate fall with a barbeque, live music for all, baking contest, face painting, and games. This event is open for residents, families and the community of Campbell River and is fun for all ages.  We have an annual Family Christmas Dinner where family & friends gather to celebrate Christmas with a traditional Christmas dinner. Over 300 guests attend each year!


Accessibility for every level of mobility including walkers and wheelchairs. Spacious 8 foot wide hallways and automatic doors.

Motorized Scooter Policy

We are unable to facilitate scooters.

Pet Policy

Visiting pets are encouraged provided they are well behaved, under control and have up-to-date shots documentation on file (with recreation) 

Smoking Policy

New Horizons is a no-smoking facility.

Safety/Security Features

Secure building with restricted access and surveillance. 24/7 staffing.

Any Other Amenities

Bus Service for Outings. Resident computer access.

Visiting Information

Visitors welcome.

During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).

Note:  Provincial policy requires all visitors to be informed:  "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution."