Access to subsidized residential care is coordinated by Island Health staff. For more information on subsidized residential care, contact the Home Health Office nearest you. Please do not contact the Operator directly regarding subsidized residential care. For information on private residential care, please refer to the Seniors Housing Directory of BC.
Publicly Subsidized Units: 260
Private-Pay Units: 0
The Heights at Mt. View is a 7-storey building with 13 communities of 20 Residents. Each community has 20 resident rooms, living rooms, lounge, kitchen, dining room, laundry facilities and bathing spas. There are two outside garden areas and each community has a patio or a balcony. Guest parking is located in front of the building. The Bistro Café is located on the ground floor where residents, families and team members can enjoy goodies and coffee/tea.
Building amenties include two lounges on each community, two outdoor patios, a Wellness Centre, Hair Salon and Spa, Library, Bistro with large foyer sitting area for residents, family and friends and a large Towne Hall (capacity 80).
There are two malls in the neighbourhood, Uptown and Tillicum. Uptown is 2 blocks walking distance and includes many shops, two banks and the Greater Victoria Public Library Emily Carr branch. Tillicum Centre is a 5-minute drive and includes many shops, two banks and a movie theatre. Tillicum Centre is adjacent to Pearkes Recreation Centre which includes the Greater Victoria Public Library Saanich Centennial Branch.
Language, Culture or Religious Affiliation
Baptist Fellowship Association.
Philosophy of Care
Wellness Model: a model of care that involves the resident/family in the care planning of each resident where the goal is to maintain the "best day possible" every day for every resident.
This site will undergo its first Accreditation survey in November 2017.
Accreditation is an external peer review process to assess and improve the services health care organizations provide to their patients and clients, based on standards of excellence set by Accreditation Canada. For more information, visit here: http://www.accreditation.ca/.
Type of Accommodation
260 private rooms including 220 for Complex Care.
Residents pay up to 80% of their after-tax income which covers the cost of food and accommodation.
Special Recreational Opportunities
Recreation Therapy program is available on a daily basis including games for cognitive stimulation and gentle chair exercises.
Motorized Scooter Policy
No motorized scooters. Motorized interior wheelchairs are permissible with occupational therapy assessment.
Pet Therapy dogs only.
No cigarette smoking on the Heights at Mount View grounds, effective March 28, 2017.
Secured entrance, 24 hours staffing, video monitoring in all common areas.
No restrictions on visiting.
During influenza season (typically December-March), to help protect patients from the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. For more information, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF).
Note: Provincial policy requires all visitors to be informed: "Violence, foul language and abusive behaviours are not acceptable. Verbal threats or acts of violence will not be tolerated and may result in removal from this facility and/or prosecution