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Access/Crisis Services

Access/Crisis Services provides a point of entry for all adult Mental Health and Addiction Services in the Nanaimo area, as well as emergency crisis response 24 hours a day 7 days a week.
More about our services

Contact Us

203-2000 Island Highway North
(Brooks Landing Mall)
Nanaimo, BC V9S 5W3
Phone: 250.739.5710
Fax: 250.755.3310
Hours: 10 a.m. to 7 p.m., Monday to Friday

24 Hour Crisis Line: 1.888.494.3888

Access Services

  • Services are free of charge.
  • Services are available to any person who has a major mental illness, an addiction or is in acute emotional distress.
  • Members of the public, community agencies or physicians can access services in person, by phone or by fax.

Services Provided

  • Mobile community crisis response team.
  • Crisis counselling walk-in 10 a.m. to  7 p.m., Monday to Friday.  No appointment necessary.
  • Withdrawal management support
  • Connects to appropriate Mental Health and Addiction Services programs, hospital and/or community treatment and recovery services for all age groups.
  • Close integration with Child and Youth Mental Health Services and Youth Alcohol and Drug Services (ADAPT).

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VIHA's Child and Youth Mental Health and Youth and Family Addiction Services are delivered separately.