Access/Crisis Services

Access/Crisis Services provides a point of entry for all adult Mental Health and Substance Use Services in the Nanaimo area, as well as emergency crisis response 24 hours a day 7 days a week.

Contact Us

203-2000 Island Highway North
(Brooks Landing Mall)
Nanaimo, BC V9S 5W3
Phone: 250.739.5710
Fax: 250.755.3310
Hours: 10 a.m. to 6:15 p.m., Monday to Friday

24 Hour Crisis Line: 1.888.494.3888

Access Services

  • Services are free of charge.
  • Services are available to any person who has a major mental illness, an addiction or is in acute emotional distress.
  • Members of the public, community agencies or physicians can access services in person, by phone or by fax.

Services Provided

  • Mobile community crisis response team.
  • Crisis counselling walk-in 10 a.m. to  6:15 p.m., Monday to Friday.  No appointment necessary.
  • Withdrawal management support
  • Connects to appropriate Mental Health and Substance Use services programs, hospital and/or community treatment and recovery services for all age groups.
  • Close integration with Child and Youth Mental Health Services and Discovery Youth and Family Substance Use Services.


Child and Youth Mental Health and Substance Use services are delivered separately.

Child and Youth Mental Health

Youth and Family Substance Use Services