Intensive Case Management Team - 713

713 Outreach is an integrated and multi-disciplinary team made of a blend of staff from AIDS Vancouver Island and Island Health.  We are client-centered, strengths-based and use a harm reduction approach. Our service is for individuals whose needs have not been adequately met by existing case-management services. Applicants will be engaged in self-identified high levels of substance use.  The majority of our work will be done in the community and often in a variety of downtown service provider’s locations.

Eligibility Criteria

To be eligible the applicant must be engaged in a self-identified high level of substance use. The following criteria will also be considered:

  • Individuals who are 19 and older; youth who otherwise fit the criteria will be considered.  
  • Challenges associated with housing, income or health. 
  • Difficulties accessing health and social services. 
  • Mental health concerns.


A referral can be made through Pathways or through individuals in the community.  To make a community referral, please contact our Info line for specific information and a referral form.


Information Line: 250-882-0816
Fax: 250-519-3672
Information Line hours: 9 AM – 8 PM Monday - Friday, 2 PM – 8 PM Saturday, Sunday and stat holidays.

Hours of Operation

8 AM– 9 PM Monday thru Friday and
1 PM – 9 PM on weekends and stat holidays