Integrated Mobile Crisis Response Team (Emergency Mental Health)

The Integrated Mobile Crisis Response Team (IMCRT) serves individuals and families who are experiencing immediate concerns related to mental health and addiction issues.  The team is comprised of professionals with backgrounds in nursing, law enforcement, social work, psychology, and child/youth care.  IMCRT serves southern Vancouver Island as far as Sooke/Port Renfrew, the South Malahat, Sidney, and phone consultation to the Gulf Islands.

Contact Us

The team is available every day of the year from one p.m. until midnight and can be reached through the Crisis Line at 1.888.494.3888.

Access Services

Public access to the team is through the Crisis Line  (1.888.494.3888).  Other access is through the police via radio, as well as through professional service providers via confidential pager number.

Who Do We See  

We provide service to people of all ages experiencing urgent/emergent mental health problems, often with related addictions issues.  Some examples include:

  • Acute Depression
  • Dementia
  • Psychosis (sometimes associated with Schizophrenia)
  • Mania (usually related to a Bipolar Affective Disorder)
  • Suicide Risk
  • Bizarre/Uncharacteristic Behaviours
  • Acute distress related to other psychiatric conditions
  • Aggression/Conduct problems with children
  • Post Traumatic Stress
  • Severely debilitating Anxiety

Our service also provides short-term support & stabilization in order to manage the crisis and ensure continuity of care between the initial intervention and the involvement of follow-up services.


Background Information

The IMCRT team, formerly Emergency Mental Health Services (EMHS), was formed in 1990 after community consultation identified the need for a local mobile crisis response team.

EMHS developed working relationships with local police, physicians, the Need Crisis and Information Line, and other community services.  The team was comprised of nurses and social program officers (clinicians with backgrounds in social work and psychology).

In December 2004 a partnership was developed between VIHA Adult Mental Health and Addiction Services, the local Chiefs of Police Committee, and the VIHA Child, Youth & Family Mental Health Services.  The result of this partnership was an initiative involving the expansion of the team to include plain-clothes police officers and child and youth clinicians, and the ability to provide service to individuals and families of all ages.