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Patient Care Quality Office


Quality health care is important to all of us at Island Health. Your feedback will further improve the quality of the health care system. 

If you have a compliment or a complaint, please first speak with the person who provided the service, or to the manager of the area.

Complaints are best addressed and resolved at the time and place they occur. If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office.

Contact Information

Mailing Address:
Patient Care Quality Office
Royal Jubilee Hospital
Memorial Pavilion,
Watson Wing, Rm 315
1952 Bay Street,
Victoria, BC V8R 1J8

Hours:
Monday - Friday 8:30am - 4:30pm
(closed on weekends and stat holidays)
In-person meetings are available 8:30am-3:30pm during normal business hours.

Phone:
250-370-8323
Toll-free: 1-877-977-5797
Fax: 250-370-8137

Email:
patientcarequalityoffice@viha.ca

Quick Links


Sending a compliment

Making a complaint

Patient Advisory Council

Patient Care Quality Review Boards