What if my complaint is not resolved?
If your complaint remains unresolved after discussing the issue with the service area, we encourage you to contact our Patient Care Quality Office.
What can I expect if I complain to the Patient Care Quality Office?
You can expect your complaint to be dealt with promptly and fairly. The Patient Care Quality Office will:
- Formally register your complaint
- Work with you to identify a reasonable resolution to your concern
- Provide you with a response to your complaint and an explanation about any decisions and actions taken as a result of your complaint
What if I am still not satisfied?
If you feel that the response from the Patient Care Quality Office has not addressed your concern about the health care you received, you may contact the Patient Care Quality Review Board for consideration of your concern.
The Patient Care Quality Review Board is made up of people who live in your region and are independent of the health authority.
To learn more about the Patient Care Quality Review Board, visit the website at www.patientcarequalityreviewboard.ca or ask the Patient Care Quality Office.
To request a review of your complaint by a Board, please contact:
Patient Care Quality Review Board
Mail: PO Box 9412 Victoria, B.C. V8W 9V1
Phone: 1 866 952-2448
Fax: 250 952-2428
E-mail: contact@patientcarequalityreviewboard.ca
Website: www.patientcarequalityreviewboard.ca