Practice Support Program Modules

Practice Support Program (PSP) Modules are are delivered in a group setting led and facilitated by general practitioners who have used the materials in their own practices. 

PSP modules on Vancouver Island

For information on PSP modules, please contact your local PSP Administrative Assistant:

South Island: Melinda Louis (in Victoria) 250-519-5159 (phone), 250-519-5159 (fax), or rsp@viha.ca

Central and North Island: Teresa Dalman (in Nanaimo) 250-739-5753 (phone), 250-739-5758 (fax), or teresa.dalman@viha.ca.

PSP module overview

Advanced Access/Office Efficiency

Introduction to an alternative approach to patient scheduling to reduce backlog, free up time for same-day appointments, and increase practitioner satisfaction.

Child and Youth Mental Health

Training on how to identify, assess, manage and treat children and adolescents with mental health disorders to improve outcomes for these young patients. Focus on mild to moderate depression and anxiety, and ADHD.


Physicians learn how to identify patients who could benefit from a palliative approach to their care; initiate end-of-life conversations; and improve collaboration with family and other care providers.

Group Medical Visits

Introduction to planning and running group medical visits. Module also includes training on how to improve patient self-management and to heighten practitioner awareness of how much patients really understand (health literacy).

Adult Mental Health

Training and tools provided in this module are intended to enhance practitioner skills and confidence in caring for patients with mild to moderate depression and anxiety, as well as some other mental health conditions.

COPD – Shared System of Care

Introduces how to identify and care for patients at risk of, and living with, Chronic Obstructive Pulmonary Disease (COPD) in a primary care setting. This includes methods to improve collaboration between family physicians, specialist physicians and community-based providers. Heart Failure is also addressed in some cohorts.


The training and tools provided in this module focus on increasing Physician's skills and comfort in diagnosing and treating osteoarthritis. They also highlight the importance of patient education and self-management in achieving optimal health outcomes.

Pain Management

Physicians will learn how to use EMR pain tools and effectively collaborate with patients, health-care professionals, and non-government agencies to achieve optimal outcomes. Physicians will also learn to better help their patients return to a higher level of function by improving their ability to identify assess, manage, and better communicate with people living with persistent pain.