As health care professionals striving to provide the highest level of care and safety, we have
a responsibility to listen to our patients, learn from our past experience, and continuously
evaluate our practices to identify ways we can improve.
If a patient safety event (an adverse event or a near miss) has shown the the safety of a
patient is at risk, it is essential to learn all we can from the incident. Learning is achieved
through tools such as safety event reporting, patient safety reviews, and tracking and
Along with these retrospective activities, we use prospective strategies to prevent and
mitigate patient safety events even before they happen.
We also learn by listening to our patients’ feedback, concerns and compliments, so we can
target areas for improvement, highlight our successes, and ensure we are delivering the
highest quality care for our patients.
Explore this site to find information, tools and resources for improving the quality of patient