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Paying Us

PAYMENT METHODS

If you receive an invoice or statement from Island Health, you may pay using one of these accepted methods:

Pre-authorized payments

Pre-authorized payments by credit card or bank withdrawals can be arranged for:

  • Residential Care clients in facilities operated and billed by Vancouver Island Health Authority, or
  • Central or North Island Home Support clients (South Island Home Support Clients are not managed by Vancouver Island Health Authority).

To set up pre-authorized payments for an Island Health (Vancouver Island Health Authority) client, a pre-authorized payment form will need to be completed and mailed to the Billing Department.  

To request a pre-authorized payment form, email the Residential Care Billing Department at RevenueResCareBilling@viha.ca, or contact the social worker attached to the residential care facility.

Paying through your bank or financial institution

Internet or Telephone banking payments are accepted through most major Canadian banks or BC Credit Unions.

When paying through your bank, the payee is ‘Vancouver Island Health Authority’ (this may be shortened to ‘Vancouver Island Health Auth’ for some financial institutions).  ‘VIHA’ or ‘Island Health’ cannot be used as the Payee name when paying through your bank or financial institution.

You will be asked to reference your account number: this is the MRN at the top of your invoice or statement. 

Sample Patient Statement

Credit card

Call us to arrange a credit card payment, or mail in the top portion of your invoice or statement complete with your credit card information.

Island Health's Revenue Billing Department

Victoria: 250-370-8501

Toll Free: 1-866-995-3299

Cash and Debit

These are accepted at the Cashier’s Office at the following hospital sites. 

Payment Locations Hours of Operation

Nanaimo Regional General Hospital

1200 Dufferin Crescent, Nanaimo, BC

Monday to Friday

8:30am - 4:00pm

Royal Jubilee Hospital

1952 Bay Street, Victoria, BC

Monday to Friday

8:30am - 4:00pm

Victoria General Hospital

1 Hospital Way, Victoria, BC

Tuesday to Thursday

8:30am - 4:00pm

Cheque

Payment by cheque, payable to "Island Health", can be made at a Cashier’s Office, or mailed directly to Island Health's Revenue Billing Department 1952 Bay Street, Victoria, BC, Canada, V8R 1J8. Reference your account number (MRN) or enclose the top portion from your invoice or statement.

International wire transfers

Call Island Health's Revenue Billing Department at 250-370-8501 or Toll Free in North America at 1-866-995-3299 for wire transfer payment information. View the current USD $ conversion rate at the Bank of Canada.

Payment plans

If you are unable to pay your bill in its entirety, please contact Island Health's Revenue Billing Department immediately to discuss payment options.

Unpaid bills

Should you neglect to pay your outstanding account it will be forwarded to a Collection Agency for further action. If you feel your bill should be paid by a third party or other provincial plan, contact us as soon as possible.

Note that if we are unable to obtain payment from the provincial plan or third party, you are still responsible for settling the debt. You should make payment as soon as possible so that your credit record is unaffected.