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Coming to Hospital

Emergency?

Visitor Info

From December through March, to help protect against the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. Look for masks near main entrances, hand washing stations or at reception/admitting.

For more information about visiting our facilities, please read our Frequently Asked Questions (PDF) and Influenza Protection Policy (PDF). 

Also, for the health & safety of our patients, staff and your pet, please DO NOT bring animals with you or leave them alone in your vehicle. Seeing Eye Dogs and Certified Assistance Dogs are allowed in our facilities. Approved Therapy Animals may be allowed in some areas. Please refer to our Pet Policy (.pdf) for details.

Find more information:

Patient Info

Preparing for Your Stay

Your Care

For advice on preparing for a specific procedure, please ask your doctor or care provider.

Children and Surgery

Quality Care

Compliments & Complaints

Health records - how to get a copy

When you receive care from us, we collect personal information about you. Please read our
Privacy Notice (PDF)

Home is Best

The Vancouver Island Health Authority provides many services in the community to help seniors with complex care needs return home to heal after a hospital stay.

Home is the best place to recover once an acute illness has resolved. Home is the best place to stay active and connected to your family, friends and community, and the best place to decide on your next steps for care.

What you can do:

  • When you are in hospital, talk to your health care providers about going home to heal and about any concerns you have.
  • Let your health care team know about supports you have to help you when you get home.
  • Plan to go home before making any life-changing decisions about your living arrangements, such as making a move to residential care.