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Visitor Guidelines

Help us fight the flu

From December through March, to help protect against the flu, all visitors will be expected to wear a mask in our facilities if they have not had a flu shot. Look for masks near main entrances, hand washing stations or at reception/admitting.

For more information, please read our Frequently Asked Questions (pdf) and Influenza Protection Policy (pdf). 


Visiting hours

We welcome visitors and do not impose limited visiting hours at our hospitals. In some situations, care staff may regulate the number of visitors and length of visits based on patient needs and/or unit requirements.

More guidelines

Two visitors per patient is generally considered appropriate. 

Be considerate of other patients by reminding visitors to keep noise to a minimum. 

If you have a cough, fever, flu symptoms, or are ill with diarrhea and/or vomiting, we ask that you do not visit friends or relatives until you are well. 

You may be asked to leave the room during tests or treatments, or when the doctor or nurse needs to see the patient. 

Children under the age of 12 can visit when accompanied by an adult.

Smoking is not permitted anywhere on hospital property. For details, see: Smoke-Free Island Health 

Avoid using perfume, scented hairspray, cologne and other scented products. We Share the Air (PDF) 

If bringing flowers, keep highly scented ones out of the bunch. We Share the Air (PDF)

For the health & safety of our patients, staff and your pet, please DO NOT bring animals with you or leave them alone in your vehicle. Seeing Eye Dogs and Certified Assistance Dogs are allowed in our facilities. Approved Therapy Animals may be allowed in some areas. Please refer to our Pet Policy (PDF) for details.

Cell phones may not be allowed in certain areas of the hospital. Please watch for posted signs.

For your safety and others, please do not bring any items that may be considered unsafe in a healthcare setting. Please refrain from bringing these Prohibited Items.


By being considerate of our patients, you can help ensure a more restful and speedy recovery. Thank you!