Our Role

The Volunteer Resources Department:

• Ensures that the involvement of all volunteers in VIHA programs and services meets recognized professional standards and adheres to the VIHA policies and guidelines.  In this role, department personnel work cooperatively and liaise with departments, staff, volunteers and community agencies, and make recommendations to ensure appropriate assignment descriptions, and adequate orientation, training and support for volunteers.
• Develops, implements and reviews quality assurance processes in the evaluation of volunteer services, including opportunities for volunteers to evaluate their placement and staff to evaluate assigned volunteers.
• Facilitates the involvement of volunteers with sites, services and programs throughout VIHA and liaises with staff in their acceptance and appropriate use of volunteers. 
• Ensures that volunteers will continue to be actively involved in a variety of capacities in response to the development and evolution of healthcare programs and services within the community served by VIHA.
• Acts as a liaison between hospital staff, ‘In-service’ volunteers, ‘organizational volunteers’ and other community groups and educational institutions to maintain effective communication, resolve conflicts and facilitate effective volunteer involvement in VIHA services and programs. 
• Encourages the principle of volunteerism as an important element in reaching VIHA goals.